1. Acceptance of Terms

By booking any tour, travel package, transportation service, accommodation, or other travel-related service with Inca Roca Travel (“the Company”), the client acknowledges that they have read, understood, and accepted these Terms and Conditions.

2. Booking and Reservation

A reservation is considered confirmed only after:

• The required deposit or full payment has been received.
• The Company has issued a written confirmation via email or other official communication channels.
• The client has provided all required personal information and travel documents.

The Company reserves the right to refuse any booking at its discretion.

3. Payments

• A deposit may be required to secure a reservation.
• The remaining balance must be paid by the deadline specified in the booking confirmation.
• Reservations made close to the departure date may require full payment at the time of booking.
• All bank transfer fees, credit card charges, and international transaction fees are the responsibility of the client unless otherwise stated.

Accepted payment methods may include:

• Credit/Debit Cards
• Bank Transfers
• PayPal
• Other approved payment methods

4. Prices

All prices are quoted in U.S. Dollars (USD) unless otherwise specified.

The Company reserves the right to modify prices before confirmation due to:

• Government taxes
• Fuel surcharges
• Transportation cost increases
• Exchange rate fluctuations
• Changes imposed by service providers

Once confirmed and fully paid, prices will generally remain unchanged except when required by law or force majeure circumstances.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate personal information.
• Ensuring their passport is valid for travel.
• Obtaining any required visas or permits.
• Carrying valid identification during the trip.
• Following local laws and regulations.
• Following the instructions of guides and tour leaders.

The Company is not responsible for losses resulting from incomplete or incorrect information provided by the client.

6. Travel Documents

Clients must provide all requested documentation before travel, including but not limited to:

• Passport copy
• National identification documents
• Student cards (if applicable)
• Medical information relevant to the trip

Failure to provide required documents may result in cancellation without refund.

7. Changes Requested by the Client

Any request to modify:

• Travel dates
• Passenger names
• Itineraries
• Hotel selections
• Transportation services

must be submitted in writing.

Changes are subject to availability and may incur additional costs imposed by suppliers, transportation companies, hotels, or government authorities.

8. Cancellation Policy

By the Client

All cancellation requests must be submitted in writing.

Refund eligibility depends on:

• The date of cancellation
• Supplier policies
• Government regulations
• Non-refundable permits and entrance tickets

Certain services, including Machu Picchu entrance tickets, Inca Trail permits, train tickets, and other government-issued permits, may be non-refundable and non-transferable.

Administrative fees may apply.

9. Cancellation by the Company

The Company reserves the right to cancel or modify any service due to:

• Safety concerns
• Weather conditions
• Operational issues
• Government restrictions
• Insufficient participation
• Force majeure events

In such cases, the Company will offer reasonable alternatives or applicable refunds where possible.

10. Force Majeure

The Company shall not be liable for delays, cancellations, losses, or additional expenses caused by circumstances beyond its control, including but not limited to:

• Natural disasters
• Earthquakes
• Floods
• Landslides
• Strikes
• Political unrest
• Terrorism
• Epidemics or pandemics
• Government restrictions
• Transportation disruptions

The Company may modify itineraries without liability when necessary for the safety and well-being of clients.

11. Health and Fitness

Clients are responsible for assessing their physical ability to participate in tours.

Certain tours involve:

• High altitude
• Hiking
• Trekking
• Adventure activities

Clients must disclose any relevant medical conditions before departure.

The Company reserves the right to deny participation if a client’s condition may endanger themselves or others.

12. Travel Insurance

Inca Roca Travel strongly recommends that all clients purchase comprehensive travel insurance covering:

• Medical emergencies
• Accidents
• Trip cancellation
• Trip interruption
• Lost luggage
• Evacuation expenses

The Company is not responsible for uninsured losses.

13. Liability

The Company acts as an intermediary between clients and third-party service providers including:

• Airlines
• Hotels
• Train operators
• Transportation companies
• Local operators

The Company shall not be liable for acts, omissions, negligence, delays, injuries, damages, or losses caused by third-party providers.

Participation in adventure activities is at the client’s own risk.

14. Complaints and Claims

Any complaint must be reported immediately during the trip to allow an opportunity for resolution.

Formal claims must be submitted in writing within 15 days after completion of the service.

Claims submitted after this period may not be considered.

15. Privacy Policy

Personal information collected by the Company is used exclusively for:

• Reservation processing
• Operational requirements
• Communication with service providers
• Compliance with legal obligations

The Company will not sell or distribute personal information to unauthorized third parties.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Peru.

Any dispute arising from these Terms and Conditions shall be subject to the jurisdiction of the competent courts of Peru.